Noble Grape versus Brew HQ
Posted: Sat Nov 26, 2022 1:32 pm
I called my nearest Noble Grape looking for a Grainfather part listed on the N.G. website. The person who answered had a negative attitude and claimed they don't sell things like that despite it being on their web site. I'm not in a hurry and don't care to go all the way to Burnside so I asked if she could order it to have it delivered to that store. She discouraged me from doing that and suggested I call the so-called 'Bayer's Lake' store instead.
The guy who answered at the 'Bayer's Lake' store responded with "a grain what?", I explained what it was, he then insisted I have to get that from Brew HQ, I then told him it's on the NG web site, and finally he agreed to order it. At first he tried to order a Grainfather for me but eventually he seemed to understand the part I wanted.
My conclusion was that the beer brewing knowledge at Noble Grape seems to have further deteriorated since the advent of Brew HQ.
The guy who answered at the 'Bayer's Lake' store responded with "a grain what?", I explained what it was, he then insisted I have to get that from Brew HQ, I then told him it's on the NG web site, and finally he agreed to order it. At first he tried to order a Grainfather for me but eventually he seemed to understand the part I wanted.
My conclusion was that the beer brewing knowledge at Noble Grape seems to have further deteriorated since the advent of Brew HQ.