Home of the BrewNosers

Sandy if you haven't tried the HB Dark Cream ale, you are in for a treat. I wish I would of picked up 2 of those when I was in.

jonathanwil wrote:...All we are asking for is a chance to prove ourselves, and enough time to make some positive change. I will put my and my team's passion up against anyone's, not just for the products we source/sell, but when it comes to pleasing our customers as well...

jonathanwil wrote:...We've got staff at Premier that have been dying to get more involved with the beer selection and sourcing in order to satisfy their customers, and have the knowledge base more than handled. We will work with current suppliers and continue to source new selections to on the cutting edge. Furthermore, we would love feedback on what else we should stock that we aren't currently from you, the beer lovers. No promises can be made as far as guaranteeing suppliers, but I can I promise we will try. Crowd-sourced beer does have a cool ring to it. We will be working with Gord and the suppliers he will represent to continue to bring great products in, especially from here in Canada...

My in-laws were returning from HRM today and asked if they could pick me up something from Premier. I said anything, but some kind of West Coast Style IPA would be preferred. They came back empty handed because the clerk at the cash could not find "West Coast" IPA on the shelves or listed in the computer . She even went to ask a co-worker who responded that they had not heard of that particular beer.

I'll take full responsibility for not giving my in-laws a specific list, but I would say you have your work cut out for you Johnathon. Your staff may be enthusiastic, but they really dropped the ball here. Not even pointing out any IPA as an alternative... Pretty poor customer service in my opinion.

Fair enough, and I apologize that they couldn't find a west coast IPA for you. We are working hard to train some
Of the staff who are more wine/spirit saavy to be more into the beer side of things. We demand high levels of knowledge from our employees, but it also takes time to train them. Trying to find part-time employees knowledgeable about all types Of beer, wine and spirits is tough, but give me time , and it will happen.

We were in on the weekend and the female staff member who was there talking to us was very good to deal with

Yup! She admitted she was still learning, and that many beers were on their way (held up in customs), but stock should be coming in soon. We also suggested that the bare left wall would be great for more fridges (please!).

For some reason , she wouldn't crack open the Rare Bird Pumpkin beer so that she (and we) could try it. Wanted to try it out before dropping $8.75 on a bottle.

jonathanwil wrote:Fair enough, and I apologize that they couldn't find a west coast IPA for you. We are working hard to train some
Of the staff who are more wine/spirit saavy to be more into the beer side of things. We demand high levels of knowledge from our employees, but it also takes time to train them. Trying to find part-time employees knowledgeable about all types Of beer, wine and spirits is tough, but give me time , and it will happen.

Don't worry, you haven't lost me as a customer. Just thought I should let you know what happened. Mostly, I was baffled that they weren't shown to the IPAs.

chalmers wrote:For some reason , she wouldn't crack open the Rare Bird Pumpkin beer so that she (and we) could try it. Wanted to try it out before dropping $8.75 on a bottle.

Do you do anything in regards to breweries providing you with beer with QC problems? Any policies regarding customer returns, as opposed to the customer pouring the beer down the drain and eating the cost of a bad beer? As has been the instance lately with Rare Bird beers.

It's all their good for.

mr x wrote:Do you do anything in regards to breweries providing you with beer with QC problems? Any policies regarding customer returns, as opposed to the customer pouring the beer down the drain and eating the cost of a bad beer? As has been the instance lately with Rare Bird beers.

That's a good question.

akr71 wrote:

jonathanwil wrote:Fair enough, and I apologize that they couldn't find a west coast IPA for you. We are working hard to train some
Of the staff who are more wine/spirit saavy to be more into the beer side of things. We demand high levels of knowledge from our employees, but it also takes time to train them. Trying to find part-time employees knowledgeable about all types Of beer, wine and spirits is tough, but give me time , and it will happen.

Don't worry, you haven't lost me as a customer. Just thought I should let you know what happened. Mostly, I was baffled that they weren't shown to the IPAs.

Excellent news! And yes, that is baffling. It will be addressed!

JW

GuingesRock wrote:

mr x wrote:Do you do anything in regards to breweries providing you with beer with QC problems? Any policies regarding customer returns, as opposed to the customer pouring the beer down the drain and eating the cost of a bad beer? As has been the instance lately with Rare Bird beers.

If you happen to purchase a bad one, please bring it back in and we will take care of you. It's one thing to try a new beer that is free of faults and just not like it, we have all encountered that. Live and learn. But if the beer is faulted in any way, we of course will refund it/exchange it immediately.

We don't want our customers wasting money by buying something that they can't enjoy due to faults. We try to stay on top of our suppliers when it comes to quality assurance, but sometimes they can slip by.

JW

jonathanwil wrote:

GuingesRock wrote:

mr x wrote:Do you do anything in regards to breweries providing you with beer with QC problems? Any policies regarding customer returns, as opposed to the customer pouring the beer down the drain and eating the cost of a bad beer? As has been the instance lately with Rare Bird beers.

If you happen to purchase a bad one, please bring it back in and we will take care of you. It's one thing to try a new beer that is free of faults and just not like it, we have all encountered that. Live and learn. But if the beer is faulted in any way, we of course will refund it/exchange it immediately.

We don't want our customers wasting money by buying something that they can't enjoy due to faults. We try to stay on top of our suppliers when it comes to quality assurance, but sometimes they can slip by.

JW

Good man - I like to hear that.

Was in today, stock is looking better. They have 4 packs of unibroue for 8.99 in the cooler which I like, especially since the sleemens cold beer store is gone n doesn't sell em anymore.

Was in tonight, selection was starting to pick up. Definitely left satisfied and found a few I never tried before.

See any BAB?





Ooooooopssss.
Hopefullly you wont get any bad ones from us!

I didn't see anything on the shelves yet. She said they had a bunch of new stuff at the warehouse however.

HPhunter wrote:See any BAB?

Ooooooopssss.
Hopefullly you wont get any bad ones from us!

I'm sure you'll hear about it if we do.

Had the RIS last night. We will do up a review and post it.

Sandy

None of ours is there yet. I'm out of RIS for now. Put all of the last batch in barrels!

Did you sort out the issue you were having to be able to sell the barrel version?

Jayme wrote:Did you sort out the issue you were having to be able to sell the barrel version?

There are no issues selling bbl aged brews. ABV testing needs to be done to ensure they're not above 11.9%, if they are they get blended down. That or the brewery also gets a distillers license

Transmitted from the Hop-phone.

Yeah I meant the ABV issue. Blending down makes sense though. Stupid rules.

Visited Premier today, and there was a decent amount of replacement beers back in stock. Their website is not reliable for availability, hopefully that gets fixed soon.

Any offerings that weren't there before?

Not that I remember, but DDC! Moralité was there, and Duchesse du Bourgogne was back. Trois Mousquetaires stuff was there too.

I think Moralité is new to Premier (or at least I have not been aware of them having it before). Thanks for the update!