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Site issues and free upgrade

Posted: Fri May 01, 2015 7:50 pm
by RubberToe
Hey Everyone,

As you've probably noticed we had an extended outage lasting about a day and a half. It was due to network problems our provider (Cloud at Cost) had after a problem with their internet fibre connection.

They're trying to make up for it by offering free upgrades to existing customers. I'm going to look into it and if I think it's worth doing then I'll have to shut the webserver down to make a few backups, upgrade, then turn it back up. This way we won't lose any data in the upgrade, which is pretty important right now since the competition entry software is on the same host (ie: we don't want entries to go missing).

Also I just want to note that backups are done every night and I had a snapshot as of the morning of the outage.

Yes, I still think using this host is worth it. I wouldn't trust it with a mission critical business but for forums I think it's great. Well, as long as we don't have outages like that very often.

Cheers,
-Rob

Re: Site issues and free upgrade

Posted: Fri May 01, 2015 8:12 pm
by jeffsmith
I agree, Rob. Outages happen even with the larger, more well known hosting companies.

Re: Site issues and free upgrade

Posted: Fri May 01, 2015 8:30 pm
by LeafMan66_67
Nice update. Outages happen, and providers usually learn from it and react accordingly.

Re: Site issues and free upgrade

Posted: Fri May 01, 2015 8:36 pm
by Keith
Thanks for the post. If you need a hand with the migration let me know of.

Re: Site issues and free upgrade

Posted: Fri May 01, 2015 11:03 pm
by CorneliusAlphonse
Yeah, this is better than the monthly outages at the end of the month :lol: in seriousness though, an occasional outage isn't a big deal. This provider seems great so far from our end.