Quick processing and shipping

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EastCoastHoppers
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Quick processing and shipping

Post by EastCoastHoppers » Fri May 22, 2020 10:29 am

I've been getting a lot of questions about our processing/shipping times for orders to NB and NS because of other suppliers taking days to process orders and sometimes weeks for orders to arrive. We are still processing orders quickly and are not experiencing any shipping issues at this time.

Being conveniently located in PEI, right here in the maritimes, our orders are being recieved by our NS and NB customers typically within two days from shipping. Orders going to NFLD typically take around a week. We are still using Canada Post but it doesn't seem like they are experiencing the same delay issues in the maritimes that they are in the bigger provinces and cities. I've shipped hundreds of boxes around the maritimes in the last couple months and have not had any issues.

We are able to fulfill most orders the day they are placed and typically ship out by the next day at the latest. We add a complimentary ice pack to orders containing liquid yeasts (another frequently asked question) and recommend using Xpresspost for shipping these orders to minimize the risk of delays. I also recommend placing orders containing liquid yeasts over the weekend for Monday shipping and ordering no later than Wednesday to make sure it arrives before the weekend (location dependant).

We can also use couriers like FedEx, UPS, Purolator etc. to ship orders (required if over 30kg; contact me for a quote) if preferred but they tend to be more expensive and will require an upfront quote. Just get in touch with me if you are interested in these options.

As always, don't hesitate to reach out by phone or email if you have any questions.

Stay safe everyone!

Cheers,
Matt
Visit us online at: https://eastcoasthoppers.ca
Follow us on FaceBook at: https://www.facebook.com/EastCoastHoppers/
Follow us on Twitter: https://twitter.com/Eastcoasthopper

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McGruff
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Re: Quick processing and shipping

Post by McGruff » Sun May 24, 2020 7:18 am

You seem to have your act together. A different story in Ontario. Took exactly a month to get my order. It wasn't even shipped for 20 days, just sat there and of course they got my money right away.

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ConanTroutman
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Re: Quick processing and shipping

Post by ConanTroutman » Sun May 24, 2020 2:15 pm

McGruff wrote:
Sun May 24, 2020 7:18 am
You seem to have your act together. A different story in Ontario. Took exactly a month to get my order. It wasn't even shipped for 20 days, just sat there and of course they got my money right away.
I would suspect the circumstances aren't quite the same. Order volumes are way up at homebrew shops (and most hobby businesses) right now and working out staffing can be difficult for some shops. Combine that with the fact that many supply chains have broken down considerably so inventory and supplies are either not available, or delayed heavily it can make performing the basic operations of your business very difficult. I would imagine the staff at Toronto Brewing/OBK/wherever it was were likely not sitting around twiddling their thumbs for 20 days. I was skipping breaks and lunches and staying hours after close and still not able to keep up while doing retail at a brewshop so I certainly empathize :lol:

ECH to my knowledge does not have a brick and mortar location and likely has it easier managing their flow of orders than some of the bigger shops that are also in much larger markets. Not knocking them of course, this is an advantage at this time and I think it's a great opportunity to support business like them that are doing well and are a bit closer to home to boot.

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McGruff
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Re: Quick processing and shipping

Post by McGruff » Mon May 25, 2020 7:44 am

I understand the situation. I think they should of shut down temporarily until they get things in order.

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